 Advance Auto Parts, Inc., a leading automotive aftermarket retailer of parts, batteries, accessories, and maintenance items, has named Frances Frei, UPS Foundation Professor of Service Management in Harvard Business School’s Technology and Operations Management Department, to its Board of Directors. Frei has also been appointed to serve on the Nominating and Corporate Governance Committee for the Board of Directors. “We are delighted to welcome Frances to our Board of Directors,” says Jack Brouillard, Chairman of the Board for Advance Auto Parts. “Frances has over 10 years of research around developing a culture of service excellence design principles that align with our journey to become the industry Customer Experience Leader. We look forward to her contributions to our Board and to Advance Auto Parts.” Frei is also the Co-Founder of Concire Leadership Institute, LLC, a provider of customized learning and advisory services to help individuals and organizations achieve exceptional performance. Ms. Frei has served in her current role at the Harvard Business School since July 2009. Previously Ms. Frei served at the Harvard Business School as Associate Professor from July 2003 to July 2009 and as Assistant Professor from July 1998 to July 2003. Headquartered in Roanoke, Va., Advance Auto Parts, Inc., a leading automotive aftermarket retailer of parts, accessories, batteries, and maintenance items in the United States, serves both the do-it-yourself and professional installer markets. As of October 10, 2009, the Company operated 3,418 stores in 39 states, Puerto Rico, and the Virgin Islands. | ||
