Training new technicians is part of any repair shop owner's job, but some owners warn that assuming an entry-level tech's
skill level can have dangerous results. Recognizing this and the importance of testing in the aftermarket, three organizations
in the industry have teamed up again to make skills assessment easier on shop owners.
The National Institute for Automotive Service Excellence (ASE), Automotive Youth Educational Systems (AYES) and Skills USA
are co-branding end-of-program tests for students in high school and post-high school automotive technology programs.
Now when entry-level technicians come in for interviews, many will be armed with this extra credential. According to Trish
Serratore, senior vice president of ASE, it will be a starting place for shop owners to gauge a potential hire's abilities.
"It lets the future employer know that the individual went to class, went to lab work," Serratore says. "The assessment that
will show that the individual learned something." That is key in today's market when hiring someone new.
"We can't assume they know anything coming into the shop. That could be a fatal assumption," says Eddie Butler, owner of
Butler Automotive in Augusta, Ga. "Even if it's just knowing how to use a piece of equipment, we can't assume anything."
More than a piece of paper
The test now will offer a credential students can carry into interviews, though it is not a certificate of accreditation.
"What it does for the students is it allows them to know that they are taking a test that has total industry support," says
Serratore.
Susan Moe, executive director of AYES, reports that the end-of-program test will cover eight areas of automotive service and
four areas of collision repair. It most likely will be a combination of theory and vehicle service information in a multiple-choice
format.
"It's important that future technicians actually can have the first step in the ASE certification process at the end of their
high school education," she states. "This is going to help them and their future employers stand out from the crowd by proving
their proficiency."
The target date for the new test is spring 2009, and it most likely will be administered by a proctor in a digital format,
though nothing has been decided officially. While it can be administered at a post-secondary level, it is designed more for
high school students finishing their programs.
"What we hope to do is bring more quality young men and women to the table to assist them in proving to the shops and dealerships
that they are indeed qualified to come into the business," says Tim Lawrence, executive director of Skills USA.
That is something repair shop owners are looking for.
"Obviously, when we have applicants come in, it's very difficult for us to assess their skill set, other than through traditional on-the-job (assessments) and during the first 90 days. It would be nice if
we could have some kind of aptitude test or any kind of test on what they've done," notes Butler.
Not only does the new test show students' potential, but it also shows their initiative, according to Paul Lambdin, president
of Cary Car Care in Cary, N.C.
"It's just one more point that a person has in their favor," he says. "It illustrates that they're showing more interest
in the industry than other potential hires."
A new-old venture
The partnership on the end-of-program tests is nothing new for these three organizations. Lawrence says Skills USA and AYES
have been partners on the testing side, with Skills USA providing the hands-on models and AYES developing tests for competitions.
And all the while, ASE has been supporting Skills USA championships.
Meanwhile, Moe says AYES partnered with ASE in 2002 to create the AYES exit exam through a U.S. Department of Labor program.
"They had worked with us developing the online test and we worked with them in part with our test question banks," she adds.
"Now it's just taking it to the next level, building on the strength and all our industry levels into one."
All three organizations have reported high hopes for the partnership, stating the industry will benefit from the end-of-program
tests.
"We're just really excited that the three organizations have combined efforts," Lawrence says. "There could be three assessments
out there striving for the same goal but sending students in different directions. We're folding this process into one assessment
that everyone can benefit from."